BPO call center

When I got here in Cebu, Philippines, I was amazed by people who are working in call centers despite the pressure, so I decided to apply due to higher salary, at first I was really nervous because I don't know anything about the industry, I tried to apply in one of the famous offshore outsourcing companies, but unfortunately I did not make it, instead I was discouraged. I was hoping that I will be hired in one of the call centers, I was determined because I needed money, and I was also responsible for my siblings, I got here in cebu and I have nothing in my pocket, so I decided to work as jewelry maker in one of the jewelry shops here. Luckily I have the skills to work in jewelry so I was able to support myself, during that time when I was still an applicant, during that time my brother was sick and all of my saving were used, but that doesn't stop my motivation even though I have nothing in my pocket.

I read an article about a call center in the Philippines which is expanding its office in cebu, so again I was hoping that this time I will be hired, with just the resume and the knowledge that I acquired in my previous interview I can answer better than what I did before so I was quite confident, but the fact is, confidence is not the only answer to an interview.

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EB Call Center. an affordable offshore Philippine call center, inbound call center, telemarketing, surveys, business process outsourcing and virtual office assistants.

Be Stress-Free when working in an Outbound Call Center

If you just got a call center job then be happy. Working as a call center agent can be very rewarding but be careful. If you are switching to the night shift from a normal day job then it often takes time to adjust. Well, if you're living a life or if your lifestyle is same as the people who work on graveyard shifts at an outsourcing company, why not take a check out my helpful list.

Prepare yourself for some adjustments if it's your first time and if you're not used to shifting schedules, especially working on a graveyard shift. I knew, it will take much time to adjust but sooner or later you'll get used to it. Be sure to inform the people around you if you do have difficulty in adjusting. They could help you in giving out some suggestions that are best for you and for your health as well.

While at work, don't carry all the burdens, the aches, the problems, and the worries that you have because it may add you to be more stressful. Leave it behind! Don't bring it along to work because it will affect your performance when you're at work. If it's gonna be forever or it will take long, then leave it for the meantime

Don't pressure yourself of the daily quota, it will create fine lines on your face...wrinkles...Be positive! And ask help from your co-workers if you're in great need on how to meet your quota. Just do your best and perform very well!

Be enthusiastic! Have fun! Don't stick to the word “work”, because working is not merely earning money out of it, it's where you gain friends and memories also. Be happy! And don't be lazy, and don't be absent nor late. If inevitable, then try your very best.

Always smile, because if you do it will reflect your aura of the day. So, you'll end up your day with a smile and not with a haggard face...i think so. You can even share laughters together with your co-workers.

And the best ways are to have enough rest/sleep, eat a balanced-diet, no smoking or drinking sessions, and take your vitamins, and drink 8-10 glasses of water daily and have a regular exercise.

In addition to, go to a place wherein it's very spacious or to a place that is mountainous, there, that is where you can distress yourself...shout out loud!!! Let go all of the negative emotions that you feel. After this, I assure you that you'll feel great! Why not give it a try?

xxx

EB Call Center. an affordable offshore Philippine call center, inbound call center, telemarketing, surveys, business process outsourcing and virtual office assistants.

Inbound Call Centers in the Philippines

Remember when you used to have a problem at the bank and you would go and talk to the teller. Then she would bet the manager and they would work everything thing out right there in font of you. How things have changed. Now when I have a problem at the bank the teller points me to a little phone at the side where I work it out with a person I will never see and have no idea where she is. So welcome to the age of the inbound call center for customer service.

Basically banks started using inbound call centers in the 1980’s to try and streamline the customer service process. The local branches could concentrate on things like creating new business and they pushed the customer service questions to rooms full of people in far off places.

As the business model progressed, the banks looked for even more ways to save money so they began to use offshore call centers in places where there is a large labor force of English speakers. Indian and the Philippines are the two most popular destinations for US businesses to use for their customer service call centers. Both countries have a lower cost of living than the US and both have the infrastructure to support the setup and operation of large call centers. Call centers in the Philippines have become popular with business in the US because the Filipino’s share a great deal of culture with citizens of the US.

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